To Order

To ORDER

Bookseller and Library Services

United States Bookstores Only
Ordering Information

U.S. accounts should order titles through our distributor, Perseus Books Group, the largest independent book distributor in the world. Below you'll find abbreviated ordering information for accounts in the United States. Please visit www.pgw.com/home/ for complete instructions and contact information regarding setting up an account, ordering titles, discount schedules, and shipping, backorder, and returns policies.

For customer service inquiries or to place an order, open an account, or obtain information on terms and conditions, please call Perseus Books Group's toll-free number, (800) 788-3123, or (731) 988-4440, between 9:00 a.m. and 5:30 p.m. PST, Monday through Friday. You may fax orders to (800) 351-5073.

Mail orders for addresses in the United States should be sent to:
Perseus Books Group
Attn: Order Department
1094 Flex Drive
Jackson, TN 38301

Customer Service
Complete ordering instructions for Sterling & Ross Publishers are available on our distributor's Web site at http://www.pgw.com/home/.

If you have customer service, pricing, or availability questions that are not answered on this website, please call our distributor, Perseus Books Group, toll-free at (800) 788-3123, or (731) 988-4440 between 9:00 a.m. and 5:30 p.m. PST, Monday through Friday. If they are unable to help you, please call our offices at (212) 244 2084, or e-mail us at sales@sterlingandross.com

Returns Policy
Please visit our distributor's Web site at www.pgw.com/home/ for complete instructions and contact information regarding returns.

Co-op Policy
Co-op is only available to accounts in good standing with Publishers Group West. All cooperative advertising must be preapproved—all non-preapproved claims will be denied. Please send all cooperative advertising requests and preapproved claims to Rhonda Gallimore, Publishers Group West, 1700 Fourth Street, Berkeley, CA 94710. Email: rhonda.gallimore@pgw.com; Tel.: (510) 528-1444 ext. 236; Fax: (510) 528-3444.

Canadian Bookstores Only
Please note that all Canadian prices in our catalog are tentative and should be checked with the Canadian distributor.

Please send orders to:
Publishers Group Canada
250A Carlton Street
Toronto, Ontario M5A 2L1
Tel.: (416) 934-9900 or (800) 747-8147
Fax: (416) 934-1410

For customer service, credit, and returns in Canada:

Publishers Group Canada
9050 Shaughnessy Street
Vancouver BC V6P6E5
Canada
Tel.: (800) 663-5714
Fax: (800) 565-3770
E-mail: customerservice@raincoast.com

Bookstores Outside of the U.S. & Canada

If you have an account with Perseus Books Group, please fax a purchase order to (800) 351-5073 or e-mail it to orderentry@perseusbooks.com. Purchase orders must include customer's complete billing & shipping addresses, including postal codes. Also, please include a contact name, telephone number, fax number, and e-mail address.
If you do not have an established account with Perseus Books Group, and you are a bookstore placing an order from outside the United States and Canada, please contact us at rights@sterlingandross.com.

A note on international shipping:
Freight forwarders are preferred but not required on foreign orders. If there is no freight forwarder, Perseus Books Group will ship your order via FedEx International. All freight is paid by the customer. Returns will not be accepted.

Schools and Libraries
In the United States:
All Sterling & Ross titles are available from your local/preferred bookstore or book distributor.
For customer service inquiries or to place an order, open an account, or obtain information on terms and conditions, please call Perseus Books Group's toll-free number, (800) 788-3123, or (731) 988-4440, between 9:00 a.m. and 5:30 p.m. PST, Monday through Friday. You may fax orders to (800) 351-5073.

In Canada, please contact:
Publishers Group Canada
250A Carlton Street
Toronto, Ontario M5A 2L1
Tel.: (416) 934-9900 or (800) 747-8147
Fax: (416) 934-1410

International Orders:

If you have an account with Perseus Books Group, please fax a purchase order to (800) 351-5073 or e-mail it to orderentry@perseusbooks.com. Purchase orders must include customer's complete billing & shipping addresses, including postal codes. Also, please include a contact name, telephone number, fax number, and e-mail address.
If you do not have an established account with Perseus Books Group, prepayment is required. Perseus Books Group accepts Visa, Master Card, American Express, wire transfer or bank check (in U.S. funds ONLY). Perseus Books Group does not accept traveler's checks. Please e-mail orderentry@perseusbooks.com with any questions.

If you are a library placing an order from outside the United States, please contact us at rights@sterlingandross.com.

Academic Examination and Desk Copies
Sterling & Ross is happy to make available examination copies of our titles to instructors who wish to evaluate them for use in their courses, and desk copies to instructors who have adopted the title for their course. To order an examination or desk copy feel free to email rights@sterlingandross.com. Please be sure to include relevant details and contact information.

Individuals
Sterling & Ross books are sold at most bookstores, online or in your neighborhood. If a store does not have the book you're looking for in stock, they will usually special order it for you.

Locating a Bookstore
To find a bookstore near you, visit the American Booksellers Association listing of bookstores nationwide at www.bookweb.org or www.indiebound.com—which also provides online ordering capability from you local independent bookseller.
Or you can order books online. A search engine such as www.yahoo.com or www.google.com should be able to help you locate an online bookstore such as Amazon.com, Barnes & Noble.com, Borders.com, Books-a-Million.com, and Powell's.com.

Ordering Directly from Sterling & Ross Publishers
If you are unable to obtain a copy through your customary source (again, most booksellers will special order a title they do not have in stock), you may order directly from the publisher by emailing our offices directly at order@sterlingandross.com.